etoyz web store FAQ section

BRAND NEW & REFURBISHED ITEMS: 1. If the box is unopened, we will refund your original purchase price, however, we do not refund any shipping fees incurred. Refunds will be given after we receive the product. 2. If the box is opened & not defective, we will refund your original purchase price less a 20% restocking fee. In addition, we do not refund any shipping fees incurred. Refunds will be given after we receive & test the product. 3. If it is defective, you must follow the manufacturer s warranty policy. No refunds will be granted. Please feel free to contact us for any assistance needed in processing your warranty. Please note, it is the buyers' responsibility to pay for shipping charges if the item needs to be sent back. Overall, eToyz Store will do everything we can to satisfy our customers.